Returns Policy

Effective Date: October 19, 2024

 

At Techy Moxy™ Philippines, we want you to be completely satisfied with your purchase.

If you need to return or exchange a product, please review our policy below:

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1. Return Window:

• Timeframe: Products may be returned within 2 days from the delivery date, for a refund. Due to the unique characteristics of each certified renewed products, we may only offer a refund with a valid reason. We may process an exchange for new products and accessories.

 

VALID REASONS FOR RETURN:

1. If item is damaged / defective / faulty after removing it from the packaging and is within the warranty (Unboxing video is required)

2. Delivered item does not match order / sales invoice (Unboxing video is required)

3. Change of mind – we reserve the right to charge restocking fee or 20% restocking fee may apply, and the customer will pay for any cost associated with a return shipping, customs and handling back to the US

 

INVALID REASONS FOR RETURN:

1. Beyond warranty coverage

2. Product’s natural wear and tear

3. Cosmetic damage including scratches & dents caused by the end user

4. Modified and repaired by unauthorized service provider

5. Incomplete packaging and accessories upon return

6. Unable to present proof of purchase

7. Negligence / Misuse

 

2. Refunds:

• Refunds will be issued in the original form of payment. You will need to return the original item to our Knoxville, TN address. We will provide you with a box and prepaid shipping label for the return. Once we receive the returned item, we will issue a refund.

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3. Inspection and Refund Adjustments:

• Inspection: Returned items will be inspected within one business day of receipt.

• Adjustments: If components or accessories are missing or if the product has been modified, we may adjust the refund amount to account for the missing or modified parts.

• Software Licenses: If your purchase included software with licenses (e.g., Microsoft Office), we will terminate the license and refund the amount paid for it.

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6. Return Process:

• Initiating a Return: To initiate a return or exchange, contact our support team at support@techymoxy.com. We will provide you with instructions, a box, and a prepaid shipping label for returning the item.

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7. Contact Us:

• We pride ourselves with excellent customer service. For any questions or to start the return or exchange process, please reach out to:

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Techy Moxy™ Philippines
Email: support@techymoxy.com
Phone: +63 995 544 1639

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Thank you for choosing Techy Moxy™ Philippines. We appreciate your business and are committed to providing quality products and excellent customer service.